Frequently asked questions
Quick answers to the most common questions about our services, ordering, files, and payments.
General
We offer four main services: open house sign installation membership plans, printing services, LED display sale and rental, and 3D printing — all orderable online. We’re based in Aurora, Ontario and serve clients across the GTA, York Region, Durham Region, and Hamilton/Halton.
You can check out as a guest for most print products. We recommend creating an account to track orders, save files for reordering, and access your membership portal.
Sign installation services cover GTA, York Region, Durham Region, and Hamilton/Halton. Print, LED, and 3D products ship Ontario-wide. Contact us if you’re outside these areas.
Membership & Installation
It’s our open house sign installation membership plan. Members get unlimited sign placement and removal across their service area, subject to a maximum of 3 locations per week. Available in Annual ($3,600/year), Peak Season ($500/month, April–October), and Off-Season ($350/month, November–March) plans.
We recommend booking at least 48 hours in advance. Same-week bookings are often available for members subject to scheduling.
Cancel at least 24 hours before the scheduled installation for a credit. Cancellations under 24 hours may incur a cancellation fee.
Your membership covers up to 3 locations per week. Additional locations can be booked at standard non-member rates.
We supply all signs for installation. Alternatively, we can install your own custom-printed boards.
Printing & File Upload
For print orders: PDF (preferred), AI, EPS, PNG at 300 dpi minimum, CMYK colour mode. For 3D printing: STL, OBJ, 3MF, STEP.
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Download our free templates from the product page, or contact us to request a custom design quote. We offer design + print services.
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Standard orders are typically ready in 5-7 business days. Large-format and complex orders may take 7-12 business days. Rush options may be available — contact us.
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Yes. We ship print, LED, and 3D products Ontario-wide via standard courier. Local pickup is also available from our Aurora location.
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Payments & Billing
Visa, Mastercard, American Express, and Debit card. For LED rentals, a security deposit is pre-authorized (Draft Payment) at checkout and released upon return.
For LED screen rentals, we place a temporary hold (pre-authorization) on your card at the time of booking as a security deposit. No money is charged unless there is damage or a late return. The hold is released within 3–5 business days after return.
Annual plans are billed in full at signup. Monthly plans (Peak and Off-Season) are billed on your signup date each month. Auto-renewal is available for both. Cancel monthly plans with 30 days written notice.
LED Display
Yes. We offer daily, weekly, and monthly rental rates. Minimum rental period is one day.
Delivery and setup are available as an add-on. Pricing depends on your location — request a quote for details.
Any damage beyond normal wear will be deducted from your security deposit. We’ll document the screen’s condition at pickup and return.
3D Printing
STL, OBJ, 3MF, and STEP files. Please include notes on preferred material, colour, infill %, and finish.
Yes. We offer a full design + print service. Submit a quote request with your idea, reference images, or a sketch and our team will get back to you within 2 business day.
Simple parts typically take 2–5 business days. Complex or large prints may take longer. Turnaround is confirmed at the time of your order.
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